OUR SHIPPING POLICY

What is the process?

Domestic shipping via Post Office.

All packages are certified and arrive within 2-3 business days from when

are taken to the Post Office.

OUR RETURN POLICY

Everything you need to know

For hygiene reasons, returns on earrings are not accepted.

All orders are prepared and wrapped with great care, but if you receive the product damaged due to transport and want to make an exchange or a return, please contact thaumalia@gmail.com

In this case, you will have 7 business days from receipt of the order to report the incident.

PRIVACY POLICY

WHAT TYPE OF INFORMATION DO WE COLLECT?

Thaumalia collects information that is entered into the website or that the user provides to us. Internet Protocol (IP) addresses are also collected to determine the destination of visitors, email addresses and purchase history. Software tools may be used to measure and collect additional information during navigation, website response times or page interaction information.

On the other hand, Thaumalia collects personal data such as name, email and password if you have created an account in the online store, payment details (including credit or debit cards), comments or notes are also saved.

HOW IS INFORMATION COLLECTED?

When a visitor conducts a transaction in the online store, part of the process requires the collection of personal information that the individual provides: name, physical address and email. The personal information provided will only be used to make shipments.

WHY IS THIS INFORMATION COLLECTED?

Thaumalia collects the information set out above for:

To be able to carry out the services provided in the online store.
Provide ongoing customer assistance and, where necessary, technical support.
Contact customers in case of incident.
Generate statistical data.
Comply with applicable laws and regulations.

HOW IS THE DATA STORED AND WHAT USE IS IT GIVEN?

The Thaumalia Online Store is hosted on the wix.com platform

This online platform allows you to sell products and services. The data provided by the visitor is stored in the database and general applications of wix.com. In turn, the platform stores the visitors' data on secure servers behind a firewall.

The payment methods offered on Thaumalia are part of the secure payment gateways offered by wix.com Thaumalia adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, an effort created with brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure use of the credit card information provided.

HOW DOES THAUMALIA COMMUNICATE WITH ITS CUSTOMERS?

Thaumalia reserves the right to use email addresses and telephone numbers to contact the customer if necessary.

Thaumalia reserves the right to modify this privacy policy when necessary, and it is recommended that you review it frequently. Changes and clarifications will take effect after being published on the website. In the event of major changes to the privacy policy, visitors will be notified so that they are always informed about the information collected and its uses.

If you do not agree with the privacy policies, you can always contact the store via email: thaumalia@gmail.com